FAQs

Q?

How easy is it to change accountants and what are the implications of changing

A.

If you are happy with your exiting accountant and service and feel you pay a fair fee, then why change?.  However, different accountants offer different services and may have different specialties, and it also begs the question that if you are happy why are you looking at other accountants?  If your present accountant doesn't offer the service you want and we do offer what you are looking for, then changing to us is very easy. Most clients in this situation will write to their previous accountant to let them know they are switching, after that we take care of everything else for you. There is not normally a charge from your outgoing accountant, but sometimes an admin and postage fee is levied.

Q?

You seem to offer a lot. Are your fees expensive

A.

No we don’t believe that our fees are expensive! We offer fixed fees linked to the value of the services that we provide. We are not always the cheapest and as with many things in life the cheapest is often the most expensive in the long run. However, we are not expensive and we feel we offer excellent value, but most importantly we never undertake work without agreeing the fee arrangements in advance so you always know where you stand. We cannot be fairer than that!

Q?

I’ve just had my accounts completed and don’t now need an accountant until next year, so is there any need to contact you now

A.

We can't over emphasise the importance of getting started straight away. Services like tax planning should be carried out throughout the year, and you may leave it too late to benefit in the current year if you leave it too late. Our aim is to help you make better decisions during the year and analyse your information throughout the year, we can only give you historic financials after the event!

Q?

Will you come to visit us for an initial consultation

A.

Yes. It often helps us to see your business, books and records at first hand and we are happy to invest our time without charge to explain our services to you. Of course, if you prefer to visit us, we are more than happy with that too!

Q?

When and how soon can you come to see us

A.

We are happy to arrange a mutually convenient time to meet with you. If you need to see somebody urgently though please let us know and we will try an accommodate your request.

Q?

Is your fixed quote guaranteed for more than one year

A.

We do not give low quotes just to get your business for the first year and then raise the fees the following year. We want to retain your custom as a long term client who trusts us to do what we say we will do for you. We complete a detailed quote what we agree with you to be a fair fee for the value provided ( and we fix that fee so you know that that is all you will pay). That said each year we would only anticipate normal inflationary increases if the work volume stays the same.  Sometimes the amount of work involved may have exceeded what was expected but we always discuss these circumstances with you

Q?

You seem to be offering so much that I’m just not used to from my present accountant. How do I know you will deliver

A.

We would not offer you something we could not deliver, but it is important that you know what you should expect from us, and we will discuss this in detail with you at the outset. And should you feel at our annual review or throughout the year that you need more, then please ask.